Refunds & Returns

REFUNDS & RETURNS POLICY

DURRANI prides itself on having a high standard of quality with everything we produce, however we cannot reasonably and do not cover lens scratches, wear and tear, mishandling or abuse of our products.

We stand by the quality of our Products.
We will not refund a product unless it is damaged/defective from new.

If the product/s received are damaged, please return the product/s (must include pouch and protective box) to us for an in house inspection within 10 days of when it was delivered to you. If you need to return your products:

Package them up securely in a cardboard box or bubble wrap. Put your name, return address, mobile number, email address, and a copy of your dated purchase receipt in the package. Send your package to:

Durrani Pty Ltd
81 Lake Manchester Street
Logan Reserve, QLD 4133 Australia

We recommend you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item, and we unfortunately can’t be responsible for it if it gets lost. You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.

We’ll let you know once we’ve received your product/s, and if they are defective, we’ll be more than happy to send you a replacement. If they aren’t defective, repair charges may apply.

Please note, if the product/s are returned and found to be in poor condition upon examination (which includes wear or sweat marks to the lens, scratches/damage to the lens or any other part of the frame) this will void the warranty.

RETURNS / 30 DAY - 100% SATISFACTION GUARANTEE

Here at DURRANI, we design and sell premium eyewear at exceptional prices. We are so confident you will love your sunglasses and that is why we back every sale with a 30 Day - 100% Satisfaction Guarantee.

Simply return your eyewear to us in UNDAMAGED CONDITION with all packaging/casing/protection within 30 days of when it was delivered to you.

Once received and the condition is confirmed, you will then be able to exchange your item for a product of the same value OR receive a store credit of equal value to your purchase OR receive a full refund.

Any items purchased on sale are not eligible for refund.

ALL RETURNED PRODUCTS MUST MEET THE FOLLOWING CONDITIONS

To be eligible, you must return the product/s to us within 30 days of when it was delivered to you. Please note, if the product/s are returned and found to be in poor condition upon examination (which includes scratches/damage to the lens or any other part of the frame) this will void the warranty.

Must be in all original casing, packaging and protection and still in undamaged condition.

To return your item, please package them up securely in a cardboard box or bubble wrap. Put your name, return address, mobile number, email address, and a copy of your dated purchase receipt in the package. Send your package to:

Durrani Pty Ltd
81 Lake Manchester Street
Logan Reserve, QLD 4133 Australia

Please don't hesitate to reach out and contact us via the contact form on our contact page if you have any questions or require more information.

DURRANI aims to provide the best experience for all our customers, and we thank you for your cooperation.